Device limit issues

[Anonymous User]

I have a new Sony Xperia Z5 and have installed the latest version of Now TV app. I removed some redundant devices out of the settings and tried to play video on my Z5 but received the error of maximum number of device registrations exceeded for the month.

I only have my Z5 and PS3 with Now TV so how can I have exceeded my limit when it is set to 4 devices. Can you reset my limit to allow me to watch the service through my phone once again as it's very frustrating when I didn't register any devices simply removed old ones from the list.

Many thanks in advance,
Ed

[Anonymous User]

Even easier would be to either raise the limit of registered devices to say 8 or raise the number of changes per month to maybe 4 that should cover most scenarios before having to involve help chat.

[ukbobboy]

@Anonymous User

You know Gary

I'm guessing that your suggestion would involve NowTV having to renegotiate their licencing agreements with the various authorities that govern their industry.  Whereas my suggestion would only involve an administrative decision and possibly paying external tech contractors to update their system.

UK Bob

[Anonymous User]

Thanks @Anonymous User

@Anonymous User Chromecast appears as an extra device in addition to my phone, so I think the answer to your question is yes