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Occasional Poster
Posts: 2
Registered: ‎06-08-2017

Cricket noise

I am watching now tv on a Samsung S7 Edge and keep hearing a noise like a cricket. This does not fit in to any help section, anyone else had the same. This is when I am watching Penny Dreadful.
Legend 2
Posts: 8,748
Registered: ‎17-10-2013

Re: Cricket noise

@Chantelle247

 

Welcome to the forum. Like a chirping noise, but not a background notification on your phone? If it's only happening on Penny Dreadful let us know which season/episode and a rough time stamp for when it happens and we can see if we can replicate it, it may be a problem with the episode at NOW TV's end.

Occasional Poster
Posts: 2
Registered: ‎06-08-2017

Re: Cricket noise

Hi Andy thanks for your reply I have noticed it on every episode so far and I'm on episode 4 of season 1. I'm at 21min22secs. Yes like a bird chirp or cricket. I have noticed it on other shows as well. I have done all updates and not sure what else to try.
Elite 3
Posts: 4,071
Registered: ‎10-12-2014

Re: Cricket noise

@Chantelle247

 

I am guessing you are hearing the chirping sound through your phone inbuilt speakers ?

 

If that is the case have you tried listening to the NowTV shows with a set of headphones (assuming your phone has a headphones jack connection) just to test if the chirping sound is also prominent over a pair of headphones.

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Occasional Poster
Posts: 3
Registered: ‎12-08-2017

Re: Cricket noise

I also get this chirping, on virtually anything I watch. It starts at about 3 to 10 mins of play. To stop it I have to close and restart the app (sometimes just shrinking it works) to get another 3 to 10 mins without it but of course it then starts again. This happens on both my android devices. About one in twenty (and I'm being kind there) plays works fine. Infuriatingly irritating and enough to make me consider cancelling if it doesn't stop
Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Cricket noise

Glitches in the data stream received by your playback device can result in 'squeakes and screeches' (audio drop-outs). Anyone who has a DAB radio experiences these all the time Smiley Surprised 

 

If your playback device is connected via WiFi you need to make sure that it's connected to a 5GHz frequency band/channel, not a 2.4GHz frequency band/channel.

 

And every now and again you should re-boot your router (and ethernet switches), as it often helps resolve de-synchronising (data packet) errors, clears RAM build-up errors and even static build-up that can cause 'switching' errors!

 

The standard practice is to disconnect the devices power for around 30 seconds before reconnecting.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

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Occasional Poster
Posts: 3
Registered: ‎12-08-2017

Re: Cricket noise

Rebooting my router did the trick. Thank you.
Occasional Poster
Posts: 3
Registered: ‎12-08-2017

Re: Cricket noise

*chirp*

Apparently

*chirp* *chirp*

I spoke

*chirp*

to soon.

*chirp*

 

It's doing

*chirp* 

my

*chirp* *chirp*

nut in.

*chirp*