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Anonymous User
Not applicable
‎01-09-2017 24:33

Can't add a device even though a month has passed

Hey guys. The My Devices page on my HTC U11 said that I could add another device on September 1st. As soon as it's Sep 1st, it now says I can't add a device until OCTOBER 1st? What gives? I haven't added another device yet.
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2 Replies
Andy
Legend 5
Legend 5
‎01-09-2017 8:34

@Anonymous User

 

Welcome to the forum. Another poster has mentioned the same issue. Have you tried watching on a new device just to see if it will let the device be added onto your list anyway? If it doesn't and you've not been able to add any new device this month, then have a word with Live Chat, explain what's happened and see if they can sort something out for you.

 

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

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Andy
Legend 5
Legend 5
‎01-09-2017 8:48

In response to Andy

@Anonymous User

 

Another poster mentioned it just let them add a new device despite the message, so worth trying to watch something on your new device first to see if it lets you. If not have a word with live chat.

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