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Anonymous User
Not applicable
‎08-10-2015 11:15

App not working after update

Once again after an update, Now TV is refusing to play anything on our android devices. 

 

The error message says there is a network connectivity error, but there is not, as Netflix and all other streaming/web is working fine. Anyone else having the same issue.

 

Really hope I'm not going to have to make a post after every update, as this is the second time in the last few months that this has happened. 

 

Thanks.

 

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10 Replies
Anonymous User
Not applicable
‎08-10-2015 11:36

@Anonymous User I've had no problems watching with my Nexus 6 on the most recent version of the Android App (4.2.1)

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Oddius
Scholar
‎08-10-2015 12:27

In response to Anonymous User

Just started having problems in the lastweek with network errors, brother has been having for the last couple of weeks with his phone. Followed all the advice reboot router signout, signin app lasts about 5 minutes before it generates the network error again.

 

If you look at My Acc. tab on the app it doesn't show any passes when it has the network error.

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Anonymous User
Not applicable
‎08-10-2015 19:02

In response to Oddius

I am having the same issue and have been for a few days

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Anonymous User
Not applicable
‎08-10-2015 19:24

the update on android keeps saying network connectivityissuetry again whenb theres no problem with connection other programs stream ok

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Anonymous User
Not applicable
‎10-10-2015 15:45

It's not a network issue, as everything else is working.

Have now uninstalled and re installed app twice. Worked for a bit, but then stops working again if you leave app and then go back into it.

Can someone from the Now TV team please advise, as it's now doing it on all of our android devices.
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Anonymous User
Not applicable
‎10-10-2015 18:45

In response to Anonymous User

Hi @Anonymous User, @Anonymous User, @Oddius and @Anonymous User,

 

Sorry to hear about this problem.

 

Can you all update your Android OS as that has resolved the issue for others getting the same error message.

 

Please let us know how you get on.

 

Thanks,

 

Rich

The NOW TV Team

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Oddius
Scholar
‎10-10-2015 18:55

In response to Anonymous User

If you mean the OS, could be abit difficult as the manufacturers are no longer supporting them for OS updates.

 

If you mean the latest NowTV app, then it is the latest.

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Anonymous User
Not applicable
‎10-10-2015 21:44

In response to Anonymous User

Hi Rich.

 

There are no system updates I can do, as it's all up to date.

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Anonymous User
Not applicable
‎11-10-2015 16:43

In response to Anonymous User
Hi Rich

Thanks for your response. I did an uninstall of the App, reinstalled it and now it is working as it should.
It's a bit annoying to have to reinstall every time an update is issued but hey.
Anyway, thanks for your help.
Regards
Johnny

Oddius
Scholar
‎13-10-2015 10:17

In response to Anonymous User

Tried the reinstall route, lasted a couple of hours then same error. Another annoying error I've noticed is you go to resume a program, and it starts from the beginning.

 

I would consider getting a couple of boxes, but I've heard that the Now TV/Roku doesn't play nice with Sony TV's maybe that's only the white version.

 

I do have one question for all those having the network connection issue what version of Android are you all running?

 

I will say on lollipop not experiencing the network issue, only the resume problem which is a pain. I believe the problem ones are running ice cream, and jelly bean (which meet >4.0), and have both had factory resets.

 

I will also like to say this has only started occuring within the last couple of weeks, the app has been fine since it was last updated to 4.2.1 on September 1st.

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