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Anonymous User
Not applicable

‎03-01-2016 21:05

Android app on tablet won't recognise username and password

I have tried logging in on other devices and my ussername and password are correct, I also still have one device available to still be added, but each time I try to log in on the app on my tablet it says (2001) username and password are not recognised. I have tried resetting the password and it is still not working. Getting very frustrating!!!

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1 REPLY 1
Karl-F
Community Manager
Community Manager

‎04-01-2016 17:40

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I'm sorry to here about the issues you have encountered when trying to sign into your devices. 

 

Can you please let us know if you are still experiencing this issue? 

 

Are you also able to let us know where you are trying to view from? Are you within the UK?

 

Thanks, 

 

Karl

NOW TV Team

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