Android app on HP 7 G2

[Anonymous User]

I recently purchased a HP 7 G2 tablet but I am unable to get Now TV to work.

The app installs ok it's only when I try to watch something the picture freezes but the sound carries on. I can scroll to a point further in the film but still the same, frozen picture but sound is fine.

Spec for the tablet is here: http://www.tesco.com/direct/hp-7-g2-1311-7-inch-android-tablet-1gb-ram-8gb-silver/271-7813.prd#produ...

[Anonymous User]

Hi @Anonymous User,

Sorry to hear this.

Can you tell us if this is occurring with a particular show/movie or if it happens with anything you watch?

If it's happening with everything you try to watch, please try updating your operating system and deleting and re-installing the app.

Please let us know how you get on.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Hi Rich

The tablet is saying its O/S is up-to-date (4.4.2).

I reinstalled Now TV and still the same. iPlayer and YouTube are working ok.

Thanks

Richard

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch with us here at NOW TV. 

Can you please let us know if you have tried factory resetting your tablet? Are you able to try this if possible? 

Do you experience this issue on any other device? 

Thanks,

Karl

NOW TV Team

[Anonymous User]

Hi Karl

Thanks for your reply. I've tried a factory reset and still the sane unfortunately.

Regards

Richard

[Anonymous User]

I can use now tv on iPad with no issues.

[Anonymous User]

Hi @Anonymous User

Thanks for trying all the steps. Very sorry to hear it's still ongoing.

I've passed your details on to our platform team to get this looked into. Once we have further updates, I'll email you.

Birgit

NOW TV Team

[Anonymous User]

Thanks

Richard

[Anonymous User]

Hi @Anonymous User

Sorry about the delayed reply.

Our technical team is currently looking into this issue as we speak. They wanted to know whether you were able to use the app before the 4.4.2 update?

Birgit

NOW TV