01-02-2016 14:03
I recently purchased a HP 7 G2 tablet but I am unable to get Now TV to work.
The app installs ok it's only when I try to watch something the picture freezes but the sound carries on. I can scroll to a point further in the film but still the same, frozen picture but sound is fine.
Spec for the tablet is here: http://www.tesco.com/direct/hp-7-g2-1311-7-inch-android-tablet-1gb-ram-8gb-silver/271-7813.prd#produ...
01-02-2016 16:14
Hi @Anonymous User,
Sorry to hear this.
Can you tell us if this is occurring with a particular show/movie or if it happens with anything you watch?
If it's happening with everything you try to watch, please try updating your operating system and deleting and re-installing the app.
Please let us know how you get on.
Thanks,
Rich
The NOW TV Team
01-02-2016 21:10
02-02-2016 15:10
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
Can you please let us know if you have tried factory resetting your tablet? Are you able to try this if possible?
Do you experience this issue on any other device?
Thanks,
Karl
NOW TV Team
02-02-2016 21:24
02-02-2016 21:24
03-02-2016 11:50
Hi @Anonymous User
Thanks for trying all the steps. Very sorry to hear it's still ongoing.
I've passed your details on to our platform team to get this looked into. Once we have further updates, I'll email you.
Birgit
NOW TV Team
03-02-2016 13:11
19-02-2016 10:03
Hi @Anonymous User
Sorry about the delayed reply.
Our technical team is currently looking into this issue as we speak. They wanted to know whether you were able to use the app before the 4.4.2 update?
Birgit
NOW TV