@Anonymous User
Welcome to the forum. Have you entered your payment details into your My Account > Payment Details page
https://account.nowtv.com/payment-details
and do you have an active trial and/or pass on your My Account > My Passes page
https://account.nowtv.com/passes
If so, make sure you are using the username and password you used on this website to log into your Android app. You can double check the username here
https://account.nowtv.com/account-details
