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Anonymous User
Not applicable

‎27-07-2022 12:43

won't let me enter payment details

 

at the end of last week I set up a 12 month contract with now broadband, starting next week. However when I go to input the payment details in the broadband bit it says something like "oops! it didn't work" and I can't work out why?

has anyone else had this issue?

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎27-07-2022 12:48

@Anonymous User 

Assuming you’ve tried other browsers?

Using your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎27-07-2022 12:59

In response to gavs82008's comment

Yeah I've tried both my data and wifi, laptop and phone, and two browsers. could it be that the websites down for that specific action? my details were definitely correct

0
gavs82008
Legend 5
Legend 5

‎27-07-2022 13:40

In response to Anonymous User's comment

@Anonymous User 

It is very possible, if I were you I’d call the broadband team to see if they can sort it for you.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help
0