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trying to pay overdue bill

Hi, I’m new to this 

 

i’ve spent the best part of a hour trying to pay my bill on my broadband account 

 

the page loads i enter my card detail select address click pay now & just loops me back to the first page 

 

i’ve tried two different cards & three phones also tried google & safari 

 

can’t find a telephone number anywhere 

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Re: trying to pay overdue bill

@mentallybentley 

 

My. Account/Orders & appointments


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Re: trying to pay overdue bill

@mentallybentley 

 

My. Account/Orders & appointments


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂

View solution in original post

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Re: trying to pay overdue bill

Hi @mentallybentley 

 

A lot of customers report they seem to have issues with the NowTV website software when using Chrome or Safari.

 

Maybe try a different internet browser with the ad blocking software disabled, MS Edge and Fire Fox  seems to work for more people or perhaps try another different device.

 

if you are a NowTV Broadband customer, there should be a telephone number to call, under My Account (Person icon if using a smartphone) and then select Orders & Appointments and click the arrow below your live date.

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Newbie

Re: trying to pay overdue bill

Hi I'm trying to pay my bill I'm entering all my details and pressing pay now but it ain't taking the payment and my service has been restricted.

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Advocate

Re: trying to pay overdue bill

Has anyone managed to solve this, as my services just got suspended. Been trying all day to pay this. 

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Re: trying to pay overdue bill

Hi, i ended up having to calling them, 

 

03303 323 032

 

apparently the website was playing up

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Advocate

Re: trying to pay overdue bill

Is there a way of paying for broadband on the website I can't get past my security questions to pay over the phone and my bills overdue, they ask 3 times for last 4 digits of my bank card that was use to pay but it was an old card thst I don't have now so they won't let me pay online 

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Re: trying to pay overdue bill

@Kieron2508 

 

Call the number in the posting above yours. They will explain how you can pay.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Advocate

Re: trying to pay overdue bill

There isnt anywhere to pay an over due bill it’s ###### 

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