cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mentallybentley
First Poster

trying to pay overdue bill

Hi, I’m new to this 

 

i’ve spent the best part of a hour trying to pay my bill on my broadband account 

 

the page loads i enter my card detail select address click pay now & just loops me back to the first page 

 

i’ve tried two different cards & three phones also tried google & safari 

 

can’t find a telephone number anywhere 

0 Thanks
Reply
1 Solution

Accepted Solutions
RoyB Mentor 2
Mentor 2

Re: trying to pay overdue bill

@mentallybentley 

 

My. Account/Orders & appointments


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
2 Replies
RoyB Mentor 2
Mentor 2

Re: trying to pay overdue bill

@mentallybentley 

 

My. Account/Orders & appointments


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
schnapps Legend 5
Legend 5

Re: trying to pay overdue bill

Hi @mentallybentley 

 

A lot of customers report they seem to have issues with the NowTV website software when using Chrome or Safari.

 

Maybe try a different internet browser with the ad blocking software disabled, MS Edge and Fire Fox  seems to work for more people or perhaps try another different device.

 

if you are a NowTV Broadband customer, there should be a telephone number to call, under My Account (Person icon if using a smartphone) and then select Orders & Appointments and click the arrow below your live date.

0 Thanks
Reply