no emails

[Anonymous User]

I have been with nowtv since September but have got no emails from them and when I log into my account it says I don't have a payment set up or have paid anything previously. not sure if they have a different account under my name with an incorrectly spelt email?

[schnapps]

Hi @Anonymous User 

Anything showing under My Account > Manage Account > My Broadband & Calls (either Orders & Appointments or Messages) to give you a clue if you are accessing the correct account ?

You could have created more than one account (ie one for TV Membership and one for NOW Broadband, where i have seen this happen a few times).

See if this NOW account finder button on the link page below can track anymore of your accounts.

https://help.nowtv.com/article/find-an-account 

[schnapps]

Hi @Anonymous User 

Another question, who was your previous ISP before switching to NOW Broadband ?

It wasn't Sky by any chance ?

[schnapps]

Hi @Anonymous User 

If you are going around in circles and can't find anything relating to your NOW Broadband.

Then give the NOW Broadband Team a call using the telephone number on this link page below, where hopefully they can track down your details on their system.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1