cancel
Showing results for 
Search instead for 
Did you mean: 
sumeria
Advocate

landline down today 24/12/22

Does anyone know whether they have no landline.  I live in HA8 London area and it has been affected since this afternoon?

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@sumeria 

Have you done a status check on your line yet?

https://help.nowtv.com/article/fix-problems-with-my-phone

For any landline issues you have to call the broadband team. See number in link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
doomlord
Mentor

I am in HA0 near Wembley and the landline is down but internet is working fine. Checked cables and plugged into master socket but still not working.

Tried contacting Now but office is currently closed.

gavs82008
Legend 5
Legend 5

@doomlord 

There isn’t anything that can be done on here I’m afraid. You could try dropping support and email, using the address from the below picture.

67305E1D-FC1D-4B78-ABAE-FCA02E3732B0.jpeg

Otherwise you’ll need to wait until the lines are open again.

FYI that I do not work for NOW, just a NOW customer trying to help
doomlord
Mentor

I tried ringing today but they have shut the office early it seems. Will try again tomorrow.

@sumeria Is yours still not working?

doomlord
Mentor

@sumeria did this get resolved ?