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Rayman
Advocate

have not received Now Hub2, can I use BT hub for now?

I'm new Now Broadband customer, service is meant to have started today not received the hub due to postal delay, no ideal when it'll arrive

Customer service said I can use my existing BT Hub for now without changing any settings, I found it hard to believe.  Can I really use any router to connect while waiting for Hub 2 to arrive?

I don't want to pay for the service when I have no access to it due to delivery delay

thanks

 

1 REPLY 1
chilli2
Elite

Short answer, no the BT hub ( whatever version) will not work with now.

 However if you are still conected using the BT hub then the BT service is still live and it hasnt switched yet