cant get through to call centre and contract runs out tomorrow !!!!

[Anonymous User]

my contract runs out tomorrow but cannot get through to anyone on phone and no-one answers emails . I have sick mother and need phone line for emergency so cannot be cut off, what can i do ?

[Anonymous User]

Same, hang on the phone line goes dead after so long.  Just no way of getting in touch with Now TV. Chat cancelled and phone lines not working. 

You'd of thought a web link or info would be on web site.  

[Anonymous User]

I called again today as the existing contract is up today and the options seem to have changed. It gives you two options after you have entered your telephone number:

- 1 if you are calling renew your package

- 2 for anything else

I got straight through after selecting option 1.

It might be worth everyone giving it another go if you haven't tried.

[Garywill]

Hi there. What number did u call as I still haven't got through. Thanks

[Anonymous User]

Sorry, I just saw this. the number I called was 03337 594 816.

[Anonymous User]

I called that number on Thursday,on hold for 20 minutes,finally spoke to a real human and guess what?I was through to the wrong department.They said they’d transfer me but after waiting another 10 minutes my patience failed.Still no further forward.

[Garywill]

I finally got through after half an hour on hold. I told them about
contract renewal and got it cheaper than what I paid b4. Result

[Veryold]

Please can we have discounts for being loyal customers, dear Now TV people?

I am sure Sky can help you at at this difficult time.

We know you must be having  a hard time - we need you , and we need your help.

Best wishes

Very Old

[Anonymous User]

Hello @Anonymous User ,

I also have the same problem, although my contract runs out on the 8th April.

I have tried calling several times without success.

Can we please have an update on this issue NowTV? Perhaps the best solution, from a customer service point of view, is to allow ease of renewal online.