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Anonymous User
Not applicable

‎31-03-2020 20:06 - edited ‎31-03-2020 20:07

cancel nowtv

i want to cancel my now tv account but there is no way to contact you. there is no live chat and I have been charged £30 for waiting 40 minutes with no answer. 

 

This is shocking, is there direct method of contact so your customers can contact you in the COVID-19 crisis without being overcharged?

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2 REPLIES 2
Anonymous User
Not applicable

‎31-03-2020 20:16

Hi - i am in the same boat - i want to cancel my account and remove payment details but there is no obvious way to do this

 

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pru7194
Advocate

‎01-04-2020 14:57

In response to Anonymous User's comment

Stuff em ...  & just cancel Direct Debit !!!

Coronavirus or not , the service is so  " hit & miss ", mainly through links not operating  ... usually chat, help, advice messages from them not being sent ( as promised ) etc.

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