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Anonymous User
Not applicable

‎17-04-2018 10:01

broadband - problem with payment

Hi,

 I have spent last two days trying to purchase online SuperFibre broadband. Every time, when I try to make a payment, after inserting credit card details, the screen "freeze" and the following information is displayed: "We are nearly done" - however this nearly done process never ends! Any suggestions how to overcome this problem???

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1 REPLY 1
Andy
Legend 5
Legend 5

‎17-04-2018 10:53

@Anonymous User

 

You could try a different browser and/or device and make sure any adblocker plugins are disabled. However you might want to either give the broadband team a call or try live chat (if you go on live chat ask to speak to a broadband advisor when you first get on).

 

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

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