broadband billing

[Anonymous User]

Can I assume now tv have automatically cancelled my previous broadband when I switched ? It was with sky 

[schnapps · Accepted solution]

Hi @Anonymous User

NowTV should take care of the cancellation process for you with another non cable ISP provider such has Sky.

More info here in this help article.

https://help.nowtv.com/article/how-do-i-switch-to-now-broadband

NowTV will sort out the broadband and telephone side of things on your behalf, however I believe if you have Sky TV Satellite and wish to cancel that aspect of their service you will need to contact Sky yourself.

[Anonymous User]

Hi , no cancelled satellite tv some time ago only had broadband & calls so from what you said hopefully all will be ok

[schnapps]

Hi @Anonymous User

If that's the case I would expect you to be fine if you are out of contract with Sky.

[Anonymous User]

Hi @Anonymous User ,

How long did it take to switch from Sky to Now broadband? I'm out of contract at Sky on 04/08/19, but if I leave before then I'll get charged a cancellation fee.

Should I wait until the 5th before starting the switch or can I specify a switch date?

Also, are you happy with the broadband from Now? Only ever been with Virgin or Sky!

Many thanks