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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Trying to order broadband

I tried to place an order last night, but when I got to the end it wouldn`t submit. I waited over half hour then turned my laptop off. My account is all set up and they took the 10p from my card. logged in to my account but there were no card details...

Broadband Switch Refund Due

witched a Month ago from Now TV Broadband to new provider due to price hike & cancelled within 30 day notice period of letter receipt, as per Now TV Broadband T&C's to avoid cancellation charge. Bill debited from card - paid on 5/5/2020 for a full mo...

Broadband continuously cutting out

I would love to know why i have to pay a continuous bill for something that barely works. Every single DAY my wifi cuts out atleast 10 TIMES... IN ONE DAY Why should I have to pay for a service that doesn't work majority of the time? The world is in ...

Resolved! cancelling to rejoin

hiya. been a customer for a few yrs now. i'm paying £32 a month just for broadband, which is very good btw! would i be able to or even have to cancel my current deal in order to reduce my monthly fee? i may aswell join another provider and get tv inc...


I am with now tv , I have broadband in , its not allowing me to check my bills and payments or my account , I have a direct debit to pay my broadband which comes out every month but my broadband isn’t working and it’s got amber light on the box near ...