Account and Billing - Broadband - Page 86

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Coming back to nowtv

We tried to change to plusnet on the 3rd october. No box came and absolutely no contact or answer from them. Our internet went off last week tuesday eve from nowtv. After cancelling the contract with plusnet last friday on the phone after they cal...

Suspending NOW Broadband

Currently have my NOW Broadband in Glasgow. However with the introduction of the new tiered system in Scotland. I have decided to move to my parents place in the Highlands and have been here for a month already due to caring duties. Seeing as I wont ...

Email in use for NOW TV in another country

I already have a NOW TV account since I registered in the past in another country (Italy). Now I would like to register for a broadband contract in the UK but I don't seem to be able to do so with the same email address. When I try to register a mess...

Where do I find out when my contract ends?

I'm trying to find where it states when my broadband contract finishes but I can't find it anywhere.I also need to find out if I need to give notice of cancellation before it ends e.g. 30 days.I'm just preparing at the moment in case there is a more ...

5 device's but cant watch (too many devices)

Hi... I have 5 devices linked 2 x android phone1 ps41 xb11 now tv box I'm trying to use an android to cast via chromecast and its saying I have too many devices already? I also pay £3 for the boost to enable 3 devices at once. I'm using the ps4 to w...

Delegated authority for account holder

Last week, I spoke with NOW TV (broadband & 'phone) customer services to set up myself as a "delegated authority" for an elderly friend's NOW TV (broadband & 'phone) account and was given instruction on how this should be done. Both myself and the ac...

Deleting account

Dear Now TV!I looked everywhere, but I didn't find a way to delete my account. I ask you tell me where can I delete my account permanatly.I want Now Tv to state that it had deleted all my information and data (GDPR).I am looking forward hearing from ...

Payment Details & Speed

Hi, Just wanted to ask, I don't see my previous bill and upcoming payments on my payment details page. It's just empty. Other than that, the entire account pages do not show my plans or payment information; it looks like I'm not subscribed to anythin...

Dreadful customer service

It is impossible to contact customer service. The automated bot is just dreadful as it fails to ask the question I need and the only other option is to return ever higher back up the question funnel until you arrive back the start. How on earth do yo...

Contract end date

I’m trying to find out when my contact comes to an end as I don’t want to be paying higher prices

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Coming back to nowtv

Suspending NOW Broadband

Email in use for NOW TV in another country

Where do I find out when my contract ends?

5 device's but cant watch (too many devices)

Delegated authority for account holder

Deleting account

Payment Details & Speed

Dreadful customer service

Contract end date

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members