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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Broadband ended

My broadband ended and was told I will be refunded the difference. I see the refund on my nowtv account under payments but I have not received the refund in my bank account. Anyone know roughly how long does it normally take? 

Phone calls to Germany

With my broadband/phone package I have Anytime calls.Would like to phone a friend in Germany who only has a mobile number.Would this be included in my package as a mobile call or would there be an extra charge? If so anyone know how much?I see if I p...

Early cancellation fee

Hello,  my contract is almost up. I've phoned NOW TV to cancel the service and make sure that it won't renew after the end of the contract.The agent reassured me that there won't be any cancellation fees but then I got a new £33 bill which is weird c...

Positive Customer Experience

Hello, had a really helpful and kind person when I called customer service about an issue with our broadband. Makes such a difference when someone is cheerful and friendly in these situations and quite rare. Unfortunately I didn't get her name to giv...