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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! By design

Want to cancel your free trial? Well you can't.  You will get error message on the app and webpage advising to try again later.  Once they have billed you. Then you can cancel.  Not really a free trial. It's just a week free. 

P

I require a broadband bill from Now TV to prove my address for a mortgage. The solicitor states: “These should be dated within the last 90 days and must have been physically posted to you, not printed or downloaded from the internet.” I have PDF copi...

Now Broadband Issues

Hello, Im new to Now Broadband and recently switched from SKY which was working fine but now im with NOW Broadband Im facing constant disconnections and inturrptions in my services... I tried calling but the phone line keeps dropping and disconnectin...

Comparing broadband

I'm currently on virgins 350mb internet and am looking elsewhere as the price is going up ready for a renewal. Currently max speed is only in the same room as the router and after that it drops significantly to under 100mb normally in every other roo...

Caller Display Not working

I can see numerous posts about this, but caller display is not working on my phone package. I switched from Sky where it worked fine, now the same people calling me just display incoming call. Tried calling customer services.  Stated that its active ...

Bring Forward go live date?

Looking to join now broadband, however, I get a go live date which is 3 days after my existing contact is finishing with TalkTalk. I wanted to know if nowtv can go get me live the day my other provider contract finishes? I can't seem to get to live c...

Cancellation after price rise

Received an email today about an increase to calls within the broadband and calls package which states the following; We hope you’re still happy to be a NOW Broadband and calls services member. But if not, you can cancel your membership by calling 03...

IPv6

Hi all, does anybody know how to disable IPv6 on the router. My VPN provider doesn't support V6 do need to revert to v4 until it's supported. I've tried myself but couldn't figure it out. Thanks.

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