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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! New Order cancelled by Now TV

I recently put in a request for change of address and move  of existing NOW Broadband package. I was given a date and all the details and settled in to wait. I had an email today to say it had been cancelled. I didn't cancel it and I haven't changed ...

Resolved! Broadband bill

Hi,I'm switching my broadband from brilliant broadband to fab fibre on Wednesday (that's when it's going live) now my billing date for brilliant broadband is Tuesday 25th May and the billing date for the fab fibre is Wednesday 26th May but I'm unempl...

Resolved! Broadband account

Hi.Just wondering if anyone can point me in the right direction. I am looking for the details of my broadband service in my account but can not find them anywhere. I think my contract is due to expire in the very near future, i'm just trying to find ...

Resolved! Gettinr refund from Now Broadband

First, I wasted two months and a number of calls with NowTV only to be told by OpenReach that NowTV never placed an order with them. hence they cannot install the OpenReach cable. Cancelled the order and placed with another Service Provider and was s...

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