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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Order cancelled

Hi, I received a text message this morning stating that NowTV had cancelled my recent order for broadband. I then spent over 30 minutes waiting for my phone call to be answered before being cut off from the call when the operator attempted to transfe...

Adult content block

Hi there wondering if someone can help me out here. trying to access a certain site and NOW TV has blocked it. Now I’m trying to get the site unblocked but I’m not getting option to do so. what am I doing wrong? 

Who owns my internal phone lines?

Not sure where I should be asking this and can't find a clear answer on Google......I've recently moved to a new property and found under the carpets, very worn telephone cables. What I need to know is, who do I contact to have these internal cables ...

Booked connection, no email

Hi , I placed an order for a new broadband connection, paid 5£ as a pre-setup cost yesterday, but have not received any confirmation email/notification or any acknowledgment for the date of installation.  I am surprised, there's no customer care to t...

New to Now

Just joined Now Broadband today. I will go live on Dec20th. However, I can find no mention on the site about cancelling my current provider. Do I have to physically do it  or will Now take care of all of that  ?