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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Booked connection, no email

Hi , I placed an order for a new broadband connection, paid 5£ as a pre-setup cost yesterday, but have not received any confirmation email/notification or any acknowledgment for the date of installation.  I am surprised, there's no customer care to t...

New to Now

Just joined Now Broadband today. I will go live on Dec20th. However, I can find no mention on the site about cancelling my current provider. Do I have to physically do it  or will Now take care of all of that  ?

Resolved! House move not showing in my account

Hi, I called up a few weeks ago as we’re moving house. I was told my broadband would activate in the new place on the 14th and have an email saying that as well, but the MyAccount part of the website just says my service is being cancelled on the 13t...

Payment unknown

Ive just checked my bank to see a payment for 9.99 come out my broadband isn't this much and I have no other subscribtions with you I can't seem to find a number to ring either 

Sally2 by • Advocate
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Resolved! Account

Hi, I’ve got a broadband account and it goes out of my account every month but when I try to log on to my account it’s saying I have a tv account which has nothing on and I don’t have any payments due or anything?

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