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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Broadband Down?

I got home today to find my internet is down. I have the orange light on my router and I have been through the usual troubleshooting guides. The resetting and unplugging polava. Still no Internet. Just wondering if anyone else in the Portsmouth area ...

Wazza082 by • Advocate
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Fixing account registration

My broadband account was set up incorrectly by a Now operator and now I cant register my account properly or use my account properly, I would love to talk to someone at Now but because of the operators mistake my account doesnt show me as registered ...

Taking telephone number with me

We are currently with Vonage, a VOIP provider via our community fibre supplier. We are now moving into town and taking over a landline again, using Now.How do we bring our number with us? the Now website and phone menus don’t seem to deal with phone ...

Broadband

Hi just wondering if anyone can help me I got a email on the 3rd of January saying my bill was overdue by 44 pounds and that they would give me 30 days from that email to pay my bill as I’m currently self isolating but then on the 11th of jan I had a...

Billing

I have a NOW membership and have just ordered NOW broadband, TV and phone package. I want to ensure I'm not going to get charged twice for the same thing

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