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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Change landline number

I moved my broadband and line rental from Sky to Now which went live yesterday.  My landline number has been changed though.  When I called customer services they asked repeatedly whether I had ticked the box to keep my number, which I had, then said...

Once again broadband not working

Over this network!! Signed with nowtv because they said I would get a discount on the entertainment membership: never had any discount. Try to call to speak to someone about broadband issues they send me here which no one ever replies. Worst broadban...

Discount scheme for refugees?

We are existing customers of Now tv and have been for a while.Having seen the horrific events unfolding in Ukraine, we felt compelled to do our bit and have offered our flat [which normally provides us with small rental income] to a family under the ...

Moving home

I currently have Now Broadband super fibre in my current address and I am still in a contract. However, I am moving home in a few weeks time and have just found out that the speeds of Now Broadband at my new address are the slowest and that my curren...

New to now TV broadband

Hi everyone, I have my now TV broadband connected on 25th of this month. My enquiry is will my first bill come out on 25th as it's states on website that of you are an existing now TV customer it will come out with my next bill which is 18/06 but if ...

broadband delivery

Hi everyone, I was told my activation date would be 31st May, however, i didn't get any email & text about my delivery. and when would be updated? the advisor also told me she would not check it until the tracking is live. any help would be appreciat...

Early Cancellation of Broadband

Hi,  I'm looking to cancel my broadband early and I think I signed up to a 12 month contract. I know how to cancel early and that this will come with cancellation fees, when I was reading the webpage on early cancellation it provided an email address...