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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Restricted

Really disappointed with now tv as I have been restricted for missing 4 pound payment will not be turned back on till nxt bill plus 4 is paid which is not due just yet im a vulnerable adult recovering form open heart surgery and is now unable to cont...

How to return as a customer

I have been trying to return as a customer having left 2 years ago.  I tried to place an order online for a new account but was blocked at the end of the process because my email is associated with an old account.  Why is my personal details still on...

Charged for calls I didn't make

On my bill I have been charged for two phone calls made on the 6 & 7 June, despite having no phone connected to my landline.Both calls were about 10 seconds long and cost £3.75 each. They're described as "Service Calls".Is this normal? Or is there a ...

Second broadband account

hi i have a broadband account already. Its at the family home which i wish to keep.However i am now living elsewhere and am looking at broadband options. Is it possible to get another broadband line at a different address on the same account?Trying t...