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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Confused about payments

About a month ago I signed up to NOW under the impression that I needed to pay £20 for the first month of having the broadband and then an additional £5 for the box to be delivered. No engineer was required as apparently this house I moved into alrea...

Poor Broadband Speed

Hi, We've had the super quick Broadband for a couple months now and we've noticed now and then it drops then comes back on. This is super fustrating when we both WFH and are on calls. What can we do to improve? Harry

WiFi

Hello, I'm just enquiring if anyone would know why my devices aren't getting the guaranteed upload? I used to get 18.5mbps upload but now it's dropped below 4mbps upload? Anyone know any reason why? I've restarted the Router and devices and still has...

Charged 2 times

I joined Now TV broadband on July 1st. They charged me 25 pounds, but they were suppose to charge me only 5 pounds. I thought it was my first installment. later on 15th July the tech came home and set up the wifi for us. and later that day they charg...

Resolved! Have I been charged twice?

Hello,On the 1st of July, we signed up for broadband and phone line with NowTV. It said on the order summary that it was going to cost us £20 per month, plus a one-time charge of £5 for the set-up of the new line. So we got charged £25 on that day.To...

Fake calls

I keep getting phone calls saying that my current bill of <wrong ammount> is being lowered to by almost half, the problem is its not NOW calling me. I've been getting these calls for the last few days and want to know how this scam call centre got my...

Dean1 by • Advocate
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