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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Free any time calls

Can anyone tell me if my free any time calls are still free with the changes NOW have made to land line calls please?    I can't get throught to them, very frustated,.  

DJ54 by Advocate
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Ordering boardband service

I should placed an order for open boardband service. It’s t taken £5 charge for delivery but neither email has been received nor order information can be checked in my account.  Did the order in progress? Thanks  


At the new rules from 01/05/2022 say:-For serious breaches of our Terms of Use (for example, if you use your NOW Membership for business use…. Would it be worth clarifying, in these ongoing times of COVID still, and maybe ...

RoyB by Legend
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Resolved! End of contract Email...a bit strange.

Hi thereWe were coming to the end of our first yearly contract (Super Fibre with Anytime calls)Now sent us an email stating our options.These were take out a new 12 month contract which actually would increase our charges by £6/month.  Carry on with ...

BiteSize by Mentor
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Where is broadband live chat

This is doing my head in and is going round in a circle! Sort out your live chat options and make them easy to find!!!! Has anyone got a link to live chat for broadband please a tv live chat lady sent me a link for broadband one and it took me back t...

still no internet after 1 month

having signed up for Fiber and calls in feb this year, i got a switch on date of 14/02/2022. it's now 16/03/2022 and still no Broadband. lost count how many times NOW have said it will be connected tomorrow. everytime i call them, it's always excuses...

Regarding activation

I've received my router a week ago. I was told an engineer was going to come out today, but then received an email stating an engineer doesn't need to come out & I'm ok to set up myself. It says my payment needs to be paid today on activation day, bu...