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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Broadband order page Payment offer Error

If someone from NowTV Broadband is reading this.You are offering Broadband 36 & 63mbps packages at £22, however, when selected it's showing £35 on the summary on the right, it's not showing it discounted at £22, it will checkout at £35 not £22 + £5 f...

Setup router before live date

I was just wondering can I set up my now router before my go live date my live date is 31st August 2022 I am currently on talk talk I tried the router yesterday and all 3 green lights came on the now router 

Gaz30 by Advocate
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New Account

Started new account on the 18th August 2022.When accessing My Account information, broadband and calls I get the following messageWell, that didn't go to planPlease wait a moment and try again.After speeking with customer sevice for over a week I am ...

Stuart24 by Advocate
  • 1162 Views
  • 9 replies
  • 1 thanks

Resolved! Speed

I would like to increase the speed of my internet, can you tell me how to do this or what to do? thanks

David29 by Mentor
  • 1226 Views
  • 6 replies
  • 4 thanks

Wont take payment

Hello everyone! I recently joined Now Tv Broadband but I seem to be having issues. My first month, money was taken via direct debit. I unfortunately broke my card in a dumb-dumb moment and got a new one, and so I updated my details for all my bills. ...

NowTV Hub hasn't arrived.

Hi, I ordered broadband nearly 2 weeks ago now, I'm due to go live on the 25th of this month, but my Hub hasn't even been dispatched yet judging on my order, when will I receive my hub?Also, I got a text saying my order is delayed due to Openreach an...