Showing results for 
Search instead for 
Did you mean: 

Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 0 thanks

Fixing account registration

My broadband account was set up incorrectly by a Now operator and now I cant register my account properly or use my account properly, I would love to talk to someone at Now but because of the operators mistake my account doesnt show me as registered ...

Adrian by Newbie
  • 1 replies
  • 0 thanks

Taking telephone number with me

We are currently with Vonage, a VOIP provider via our community fibre supplier. We are now moving into town and taking over a landline again, using Now.How do we bring our number with us? the Now website and phone menus don’t seem to deal with phone ...


Hi just wondering if anyone can help me I got a email on the 3rd of January saying my bill was overdue by 44 pounds and that they would give me 30 days from that email to pay my bill as I’m currently self isolating but then on the 11th of jan I had a...

Rxan by Advocate
  • 1 replies
  • 0 thanks


I have a NOW membership and have just ordered NOW broadband, TV and phone package. I want to ensure I'm not going to get charged twice for the same thing

Steg47 by Newbie
  • 1 replies
  • 0 thanks

Line rental cost

Hello,Does anyone know how much I will be charged for Line rental if I buy the fast fibre package (£20/ month including calls)?I can't find any info on this and not sure if this package will actuallly be competitive compared to my current Plusnet pac...

MT88 by Newbie
  • 2 replies
  • 3 thanks