Account and Billing - Broadband - Page 4

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Can't link accounts

Hello, I signed up to Broadband a few weeks ago, and it was activated yesterday. All is working fine with this, but since signing up, my account is not showing any information. I can log into the account, but there is no information about my Broadban...

I am trying to cancel my membership but cant find the cancel button on the membership page

I cant find a way to cancel my membership as I followed the 'help' instruction to just press cancel on my membership page, but I can't see any button

Resolved! Now TV from BT Package

My contract with BT (broadband/TV) including my Now TV, is ending shortly. Although I'll stay with BT for their broadband, I'll be cancelling the TV. So my query is, can I just alter my payment process to Now direct, or do I have to cancel it via BT ...

Setting up direct debit for my bill

Hi,I was wondering how can I set up a direct debit for my bill. Currently, it is just a standing order but I would like to change this and set up a direct debit instead. Please advise. Thank you

Compensation

I’ve had an email to say I’m going to get compensation because of a delay when will it be paid and how

Getting diverted to a company regards internet connection that wanted fee payment

I went online for a broadband connection issue and was directed to another page which wanted me to pay subscription for advice how to fix problems. I feel i was directed to a untrustworthy site and considering changing supplier if i cannot trust Now ...

Renewal Notice - Pulling a Fast One?

Hi, I received the message below regarding renewal of my broadband and anytime calls package. This stated "Keep what you have. From 31/08/2023 you will pay £25.50 a month. (No contract, keeps rolling unless cancelled, cancel anytime)." When I called ...

Contract ended but didn’t receive an email, can I contact via email to sort. Been charged double

I didn’t receive an email advising my contract was ending and now been charged £48 instead of £26. Has anyone else had an issue

Broadband not switched as planned

My broadband was supposed to be switched from plusnet to Now yesterday. It did not.The appointment said I needed to be home 8am to 1pm, so I stayed home.Nobody came.Openreach text me today "Hi, It's Openreach contacting you on behalf of "SKY UK LIMIT...

Resolved! Hey they’ve said I’ve not paid but it’s saying in my bank I have paid

Hey I they’re saying I’ve not paid my months bill when I have now they’ve just took £1 extra out my bank I even have a pic of the payment being paid on the 10th but it won’t let me email them the screen shot anyone have they’re email address much tha...

Community

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Resolved! Can't link accounts

I am trying to cancel my membership but cant find the cancel button on the membership page

Resolved! Now TV from BT Package

Setting up direct debit for my bill

Compensation

Getting diverted to a company regards internet connection that wanted fee payment

Renewal Notice - Pulling a Fast One?

Contract ended but didn’t receive an email, can I contact via email to sort. Been charged double

Broadband not switched as planned

Resolved! Hey they’ve said I’ve not paid but it’s saying in my bank I have paid

BB speed below minimum guarantee

Hy my broadband has been cancelled because they sa...

Can't access eharmony website, other sites are oka...

Sudden Increased Bill

Now TV from BT Package

New Members