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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Can't link accounts

Hello, I signed up to Broadband a few weeks ago, and it was activated yesterday. All is working fine with this, but since signing up, my account is not showing any information. I can log into the account, but there is no information about my Broadban...

Resolved! Now TV from BT Package

My contract with BT (broadband/TV) including my Now TV, is ending shortly. Although I'll stay with BT for their broadband, I'll be cancelling the TV. So my query is, can I just alter my payment process to Now direct, or do I have to cancel it via BT ...

Renewal Notice - Pulling a Fast One?

Hi, I received the message below regarding renewal of my broadband and anytime calls package. This stated "Keep what you have. From 31/08/2023 you will pay £25.50 a month. (No contract, keeps rolling unless cancelled, cancel anytime)." When I called ...

Broadband not switched as planned

My broadband was supposed to be switched from plusnet to Now yesterday. It did not.The appointment said I needed to be home 8am to 1pm, so I stayed home.Nobody came.Openreach text me today "Hi, It's Openreach contacting you on behalf of "SKY UK LIMIT...