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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8855 Views
  • 0 replies
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Being overcharged

Looks like I've been caught out by the out of contract  email and being overcharged for my broadband. I received an out of contract email last month that quite clearly states the following:Do nothing and continue with your existing membership for £23...

patmcl by Mentor
  • 918 Views
  • 19 replies
  • 10 thanks

Price not as stated

Received an email saying if I do nothing my bill will be &23.50 yet month after it's £43. Called customer service and what a surprise they won't refund me, currently in process of reporting to ofcom and financial ombudsman 

Evocoz by Newbie
  • 1250 Views
  • 34 replies
  • 11 thanks

Resolved! Cancelling subscription

Hi, could you please advise, me how I can cancel my subscription TV Membership, I pay  £6.99 each month, and it says: You're enjoying a discounted price because you're on a 6-month minimum-term planCancelled at the end of the planYou can keep watchin...

Yuliya by Newbie
  • 224 Views
  • 4 replies
  • 4 thanks

Beware of misleading emails.

On December 27th l had an email saying my contract was coming to an end and I was offered 3 choices. Either do nothing and continue paying £23-50 or choose from two options which were written underneath. I did nothing and expected to be charged £23-5...

PDM by Scholar
  • 904 Views
  • 17 replies
  • 9 thanks