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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Charged more for house move?

The monthly charge was revised after informing them that  I'm moving from my current location. They informed me that  I will be charged £ 35/ month instead of £ 20/month. I have taken a package that Super Fiber £20.00 per month for 12 months, and £35...

Bibin by Advocate
  • 382 Views
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App Doesn't work on Chrome OS

I Started my membership later in December with Now only to find out that it is not compatible with any of my devices. tried cancelling as i cannot use it on any of my devices to realise that i have been locked in for 6 months. I would like to cancel ...

dee by Advocate
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Charged slightly more than usual

I signed up with Now Broadband and pay £22 a month. Once or twice I've been charged about £24 though. Only thing I could think of is that I made a 1 minute call the other day, but it was literally a minute. I barely ever use my house phone. Would thi...

KiraS by Advocate
  • 683 Views
  • 5 replies
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Phone scam / sky fraud team

Received a phone call today from Sky fraud Tech team? saying they had identified hackers using our internet IP address and needed to check our online shopping & bank accounts etc. Has anyone had similar? 

Frapple3 by Advocate
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Cancelling broadband

Hi GuysI am not under contract and pay monthlyI wish to cancel from March this year.   It is impossible to do in my settings..Can someone help pls ?    The site is unhelpfulthank you

Gid by Advocate
  • 829 Views
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Refund.

I have been trying to communicate with Now TV as I’ve had money taken out of my account for the last 10 months for a 7 day free trial that I cancelled. I’ve had no joy online all morning and got cut off. Then tried the telephone and was advised to go...

Bree1 by Newbie
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Payment overdue

Hi I was just wondering how long now broadband give you to pay your bill. My bill was due the 2nd but I don't get paid until the 12th. I rang to explain and she wasn't very helpful. Will my services get cancelled? Thanks 

Sarah by Advocate
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Removing call package

So having tried to get through on phone for 45 minutes, been hung up on 3 times, and there's seemingly no other way to contact anyone to find out the price of my package with the calls package removed.Does anyone have "Super Fibre" with no calls pack...