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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Switching from NOW

I'm switching from Now to Vodaphone on the 3rd of July but a payment is due to leave my account for next month on 21st June. Vodaphone says they will tell Now about the switch and manage it, but should I cancel my direct debit so that I can pay the c...

Account cancelled

My broadband went off this morning, I logged into my account to see it's being cancelled! Rang the number and asked why it's being cancelled to be told someone 'may' have used an incorrect digit when cancelling someone else's account and so mine has ...

Wtactual by Advocate
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NOW Broadband Social Tariff

Hi, It's my understanding that NOW are signed up to the Social Tariff, but it says you only qualify if you are eligible for Universal Credit! We haven't been migrated from Working Tax to Universal Credits yet, but can I assume that we would still qua...

Albie by Newbie
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Broadband not gone through

I had requested broadband for the new flat I am moving in 15/06; it was accepted (combination with landline, which i do not intent to use, but that is the deal). Then suddenly, order had a problem and was cancelled on their side. Now I have to wait f...

Mimi by Newbie
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change payment details

My payment for broadband Of £21 is taken every month. I want to change the payment details but on the relevant page it says "Oops, we don't appear to have any payment details set up for your account" which of course there are as the payment is taken ...

john7 by Advocate
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