Account and Billing - Broadband - Page 33

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Missed direct debit

Hello, I have missed the direct debit payment, can you please advise if another attempt will be made or I will have to pay manually.ThxA

Can't get through to customer service

I've made several calls this afternoon to the cancellation line, but I get a message that they are closed, and to call back tomorrow during opening hours. Any idea why they would be closed at 1pm on a Thursday?

Resolved! No broadband

No broadband since 11.30am today, EveryTime I try get through to them the phone goes dead

Price increase if your out of contract with all inclusive calls

Think you all should know if your on a contract for broadband with free all inclusive calls and it's due for renewal now have dropped the all inclusive calls package you now have to pay extra for calls so read your contact fully when they send you a ...

Broadband price rise

I just received the email that my broadband is going up £3.50 per month. On 4th May I renewed my contract at what I thought would be a fixed rate. As it's impossible to contact a human being at NOW, I would like to know if I will be staying at the ra...

Prospective tenants auto-cancellation date

Hi all,We are on a rolling Super Fibre broadband. We are due to move out of our current property 18th June. Payment is taken on the 8th of the month. I have not yet informed nowtv of our moving out date.Yesterday I received an auto-cancellation email...

Resolved! Unexpected bill .can they not extend til monday

I got my now put in on the 25th april now they have suspended my wifi until its paid but this moths bill is due thursday 25th. Can they not extend it for me til monday 22nd.

Price doubled

I have been with now tv for 3 years at £22. All of a sudden the past 2 months you have charged me £40 without notifying me! This is not ok. They also make it impossible to find the correct phone number. What's going on?

Resolved! Activation

12of may wass my activation day, I wasn't able to plug in that day and today 14th of May I plugged in and am not able to c 3 green after I switched the device.How much time it will take to get it and do I need to do ant thing else Please help.

Hacked

Hi I need help with my broadband I believe that my neighbour is using my broadband with out my say so I have changed now hub and there still using it as I have devices that I don’t I recognised so I don’t know what to do as it is so angry as I stru...

Community

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Missed direct debit

Can't get through to customer service

Resolved! No broadband

Price increase if your out of contract with all inclusive calls

Broadband price rise

Prospective tenants auto-cancellation date

Resolved! Unexpected bill .can they not extend til monday

Price doubled

Resolved! Activation

Hacked

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members