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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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customer service

can't get through to an advisor. So annoying. Not happy with their bill increases! Just need to talk to someone to discuss. No luck so far. Not sure why they don't have live chat anymore!!

warrior by Advocate
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Hi. We've just been paying a lower amount for NowTV due to a special offer. A much higher payment has just come out. I'd like to cancel with immediate effect and be refunded. Is that possible? 


On 26th June I renewed my broadband contract over the phone and have written confirmation that I should be paying £22 per month for 12 months. On 30th June I was charged £33.50 and after checking my account I can see there is an upcoming payment of £...

Gavin1 by Newbie
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Wrong adres taken making order

Hi, On the day of making order, by the phone. Someone who take the order put wrong my addres. I just realised today as the parcel have been send to wrong address. Please change ASAP the adres. As we waiting alrledy long.I can not wait longer for inte...

Lukas11 by Advocate
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my engineer is due to come on the 9th August- i have ordered my broadband box today - will this be activated on the 9th august or can i activate it myself as soon as it arrives. its just that i work from home and am moving to this new place this week...