cancel
Showing results for 
Search instead for 
Did you mean: 

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8847 Views
  • 0 replies
  • 0 thanks

My details

I moved from a pervious address but my old details on still on my online account, I have no payment info on there and it won’t let me upload any. I’m not recovering any email from NOW Tv either. It’s just seems like all my old details with no updates...

Chan_sun by Advocate
  • 447 Views
  • 2 replies
  • 0 thanks

Broadband surprise price increase

Was signed up to fab fibre for £20pm a few months ago, its already disappointing as the speed has increased by 1mb compared to the inferior BB package i was using, now its just infuriating to see from next month a disgusting raise from £20 to £29.50p...

AllanP by Advocate
  • 569 Views
  • 2 replies
  • 0 thanks

Can’t Activate Account

Got an email saying I had to finish setting up my account but when I click the link and enter the details as requested it says “Please use the same details you provided when you called us to order NOW Broadband.” These are the correct details ? also ...

Holden by Newbie
  • 291 Views
  • 1 replies
  • 0 thanks

Activation delay

 I was given a go live date of 2nd May for my new broadband service. This date came and past no activation. I was given zero updates/reasons as to why it was not activated. After numerous calls I was told my activation date is now moved to the 19th M...

Jay199 by Advocate
  • 1059 Views
  • 5 replies
  • 0 thanks