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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Disgusting customer service

I am very upset with NOWTV service. I've spent almost an hour calling to two different phone numbers and selecting all the options and I was kicked from all of them.Do anyone knows a direct contact phone number or where is the live chat they used to ...

Bill

Hi I phoned to get my broadband faster and he said that would be 23.50 and when I went to my contract it was 38.50 why is that 

Dolan12 by • Advocate
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Resolved! Change to my order

I received an email from Now saying they need to make a change to my order but they don't say what the change is. It says I can find out more by clicking a button in the email, however, when I do that I'm directed to a page advising me what to do if ...

Cruj222 by • Advocate
  • 667 Views
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customer service

can't get through to an advisor. So annoying. Not happy with their bill increases! Just need to talk to someone to discuss. No luck so far. Not sure why they don't have live chat anymore!!

warrior by • Advocate
  • 267 Views
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Refund

Hi. We've just been paying a lower amount for NowTV due to a special offer. A much higher payment has just come out. I'd like to cancel with immediate effect and be refunded. Is that possible? 

Overcharged

On 26th June I renewed my broadband contract over the phone and have written confirmation that I should be paying £22 per month for 12 months. On 30th June I was charged £33.50 and after checking my account I can see there is an upcoming payment of £...

Gavin1 by • Newbie
  • 433 Views
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Wrong adres taken making order

Hi, On the day of making order, by the phone. Someone who take the order put wrong my addres. I just realised today as the parcel have been send to wrong address. Please change ASAP the adres. As we waiting alrledy long.I can not wait longer for inte...

Lukas11 by • Advocate
  • 351 Views
  • 2 replies
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