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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Rejoining NOW broadband

Hi, Is there a way to rejoin NOW broadband if I previously had an account/contract?We cancelled at the end of our 12 month contract and had Super Fibre for a while but would like to go back to the NOW TW Brilliant Broadband package. I can't seem to f...

Matt_11 by Advocate
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i need to move to a new address now phones lines always busy what is alternative way to do this ?

jbc by Advocate
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Can I retrieve my old number? Please help

So I recently cancelled my mum's Sky Broadband & Talk package when we realised my mum was paying 4 months out-of-contract. Unfortunately, I forgot to call up another provider to port over the number. Service was cancelled 4 days, this Monday 23rd of ...

ua166 by Newbie
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Blackburn broadband

Hi What's the update on when we will be back online in the BB1 postcode?Today is the second day I've not had a connection, no updates from from company on the status of the issue or how long to resolve. Absolute shambles this service 

Coolius by Newbie
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Paying bill

My internet is down and it won’t let me pay my bill, it brings me to the make a payment, I fill in all my details but it doesn’t let me click confirm

Chelsie by Advocate
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Go live failed

Hello, you've probably heard this many times,, today was supposed to be my go live date, however I have not received the go live package and router, plus upon looking into my account my go live date has been altered from 24 October to soon,  I would ...


El técnico el día de la instalación. No encontró el moden en casa y se fue ahora q ya tengo el módem como genero una nueva visita para instalar la banda ancha