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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Address/billing amount

my address i surely know and what is stated on my deeds at land registry and what is on royal mail postcode finder i asked after 4 people and 3 hours of my time the address to be corrected and told no one in the company can do that!!!!!!!! you will n...

jaki by • Newbie
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Broadband subscription

I just try to purchase the Fibre broadband offer but on the last stage asking for the card to take £1 pending payment nothing happen!! the screen is always back to pay now to re-enter the card detailsWhat should I do?

Resolved! cancel

I wish to cancel my subscription at the end of the current month (21st August). I cannot find a way to do this on the portal. Please tell me how I go about this

bh by • Advocate
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Renewing contract

Hi my contract for my broadband is due to run out in 10 days, I have had a email to say I can renew my contract for £38 a month but I can't find where to do it, can somebody please help thank you 

Broadband not working

We have had a service outage since Friday 10:36pm and nothing seems to be done to fix it. They say it’s an area outage but my neighbours broadband works just fine. What is happening and how are we supposed to work tomorrow?

GK by • Advocate
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Now broadband engineer not turned up

I have set up broadband and had the router delivered, I booked a slot for today between 8am-1pm and have took time off work and no one has shown up. I rang this number 0330 041 2460 and they told me a engineer was never going to come even though Iv h...

Jadexx by • Observer
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