Account and Billing - Broadband - Page 24

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

My WiFi is rubbis

My WiFi has been down for a week now it starting to get on my nerves

Broadband

HELP I was on the phone talking about broadband and the phone was put down on me as I asked for help to change my payment date as I have new card details and all they wanted to do was cancel my NOW account all together even tho I called after the ema...

Using all my data

Hi I’m new to nowtv and we took out a deal with Three for our internet it’s called Homefi so you don’t need a phone line we get 100GB Data each month but recently we have used this up in 2 weeks which has baffled me as we only watch Now tv for footba...

Was told I was receiving compensation but don't know where to see it credited

I had an issue with setting up the broadband when I joined, I spoke to the customer care team and was told I would be awarded some money as compensation.Since then I haven't heard any more, and can't see anywhere on my account that notes the compensa...

Broadband

I want to cancel my Now broadband package thats only been active for about 2 weeks.I am replacing it with Sky tv/broadband package on 23/11/22.Ive mailed Now but havent had a reply.Any suggestions /advice pleaseDMJ1

Resolved! Your connection has dropped. Now deny I have a Broadband problem???

Over the years I have tried services from both Sky and Now broadband and swapped between them over many years but our problem persists. Its rarely for very long but a pain in the ###### as I work from home now and don't need drop outs losing my work....

Can we halt the services for 1 month

Hi,Can we halt/disable the Now Broadband service for specific time to avoid charges? e.g. If someone is going away from home for 1 month or so, Is there possibility of deactiviating services and not get charged? Thanks!

Home Move not Showing on Orders

Hi - our internet is due to go live in the new house today. As of 8.30pm it still isn’t live - I know it can go live up to midnight but never known it actually go this late. also the move itself isn’t showing as an Order in my account?

New Account issues

I have registered for now broadband and paid the set up fee of £5 but I haven’t received any confirmation email yet and there are no orders or payment’s showing in my account. My go live date is 14th November. Is this normal or should I be concerned?

Did I register broadband with the wrong address, I haven't had internet since broadband activated

Let's say I have registered broadband with order address details as "123 ABC road". But my address is actually "Flat F, 123 ABC road". The broadband was set to be activated 2 days ago but I haven't had internet since. Can the missing of my flat numbe...

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

My WiFi is rubbis

Broadband

Using all my data

Was told I was receiving compensation but don't know where to see it credited

Broadband

Resolved! Your connection has dropped. Now deny I have a Broadband problem???

Can we halt the services for 1 month

Home Move not Showing on Orders

New Account issues

Did I register broadband with the wrong address, I haven't had internet since broadband activated

Internet down

Cancelling

Move in a home with NOW device but previous tenant...

Adding broadband to a second home

Contract

New Members