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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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My Account is empty

Hi,As a new customer I have 2 issues. 1 - My Account is empty: i cannot see any billing or payment data, i cannot see any subscribed membership information,  and when i want to get access to the settings i have this red message " Well, that didn't go...

Failing to complete my account

For over a week I have failed to complete my account as the linking or even creating a new account is failing whenever I input my details. Without it being linked I cannot access the Broadband buddy to enable my internet to work while logged into a V...

No activation Date

I have had no activation Date as yet and I signed up on 22nd September. I don't need an engineers visit either. I'm not sure what's going on. Is there an email contact? I'm really poorly so talking on the phone isn't really convenient right now. 

Berry84 by • Advocate
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Broadband Account

We just moved into a house and one of the other tenants set up her account and payment for the Now TV Wi-fi. They have cancelled the Wi-fi plan and moved out so now I want to use my account with the Now TV Wi-fi however it says we need the details to...

Will2 by • Newbie
  • 310 Views
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Contact phone number for NOW

HElp! Trying to place an order for broadband service; got all the way up to the payment process, but it only shows options for credit cards. I want to pay using PayPal, but there's no option given (though somewhere else on the website it indicates th...

Leslie by • Newbie
  • 713 Views
  • 5 replies
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Broadband Service Starting Earlier - Request

Hi there,I recently just moved to a new flat and decided to use the broadband service of NOW. The start date of the service is on 12th Oct 2023 as that's the earliest available date to book for an engineer to come install the router/ anything require...

weng by • Advocate
  • 280 Views
  • 1 replies
  • 1 thanks

Cancellation

To Now BroadbandregardingMr D***** **********Tel no *********** To whom it may concern .I wish to cancel my contract with you under the Consumer Contracts Regulation 14 day cooling off period.My first call to you was on the 21/09/23.You have repeated...

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