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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Apparently NOWTV have activated a phoneline in my property which I don't have, are telling me my bill is overdue for services I don't have and are going to suspend/cancel my services which I have never had in the first place. WOW, some company huh?

Charged more for house move?

The monthly charge was revised after informing them that  I'm moving from my current location. They informed me that  I will be charged £ 35/ month instead of £ 20/month. I have taken a package that Super Fiber £20.00 per month for 12 months, and £35...

Bibin by Advocate
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App Doesn't work on Chrome OS

I Started my membership later in December with Now only to find out that it is not compatible with any of my devices. tried cancelling as i cannot use it on any of my devices to realise that i have been locked in for 6 months. I would like to cancel ...

dee by Advocate
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Charged slightly more than usual

I signed up with Now Broadband and pay £22 a month. Once or twice I've been charged about £24 though. Only thing I could think of is that I made a 1 minute call the other day, but it was literally a minute. I barely ever use my house phone. Would thi...

KiraS by Advocate
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Phone scam / sky fraud team

Received a phone call today from Sky fraud Tech team? saying they had identified hackers using our internet IP address and needed to check our online shopping & bank accounts etc. Has anyone had similar? 

Frapple3 by Advocate
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