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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Direct Debit

By Mistake i have remove direct debit from my bank account for Now TV how i can add back.Because when i tried to add card payment detail it is giving me error.

Zohaib by • Newbie
  • 348 Views
  • 1 replies
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Not able to see bills

I'm not able to see my bills from the past & current months under bills & payment option. Can anyone guide on this please ? Ho w this can be solved ? Have called several time but they are not able to resolve the issue ?

PP by • Advocate
  • 243 Views
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Problems

Do anyone else have a problem when paying your internet bill and the money has been taken out of your account but your broadband still not on still says make a payment and it hasn't also updated to when I just paid either 

Tammy92 by • Newbie
  • 246 Views
  • 1 replies
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Unknown bill

I had now broadband in 2017  for a number of years which i cancelled due to a cheaper swap my bill was paid in full and the swap when ahead i have since swamped my broadband every year. Not once have now broadband contacted me since i cancelled with ...

Snail by • Advocate
  • 289 Views
  • 2 replies
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Moving home

I will move to my new home on Mid of November, can I know Now broadband will cover my new home?how to contact Now customers service to confirm?

SC123 by • Advocate
  • 242 Views
  • 1 replies
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Moving home

I am moving home but I will be traveling for 2 months before moving to a new place. I still have not found a new place. Can I freeze the payments the monthly payments for 2-3 months while I travel?Thank you

DRP by • Newbie
  • 326 Views
  • 2 replies
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cannot access new account - only old account

I entered into a new contract for broadband starting 2nd October.When I log in I do not get my new details - only my old details from a previous contract. this means I cannot unlock the stupid broadband buddy thing or view my bills etc.Note: I ended ...

JMW by • Mentor
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  • 6 replies
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