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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Broadband Renewal

I am trying to ring NOW to renew my broadband contract before it goes up by £13 a month.  I`ve been trying the numbers a few times a day and even emailing but get no reply , all calls state they are extremely busy.  Why do we have to ring them, can I...

Newbie66 by • Advocate
  • 574 Views
  • 3 replies
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Is there a way to stay with NOW?

I have just finished the 24 month contract, and am being charged twice the amount. I want to stay with NowTV but all quotes I find online are for new customers. How can I get a new contract or do I need to change the provider?Thanks

MelS23 by • Advocate
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Why can I not cancel my broadband online

I dont want to talk to them on the phone, I dont want to email.... I simply want to cancel my broadband that is now on a rolling one month contract that has doubled in price. I also do not want to switch as we are transfering it from my mothers email...

trig1977 by • Advocate
  • 1493 Views
  • 12 replies
  • 3 thanks

Reactivating broadband

I've been trying to get through on the phone to set up broadband, but can't get through. I don't want to hang around forever. Are there any Now staff on here who can help with my broadband order, because apparently you can't set up a new contract wit...

Alicem by • Advocate
  • 320 Views
  • 2 replies
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Direct Debit

By Mistake i have remove direct debit from my bank account for Now TV how i can add back.Because when i tried to add card payment detail it is giving me error.

Zohaib by • Newbie
  • 342 Views
  • 1 replies
  • 1 thanks

Not able to see bills

I'm not able to see my bills from the past & current months under bills & payment option. Can anyone guide on this please ? Ho w this can be solved ? Have called several time but they are not able to resolve the issue ?

PP by • Advocate
  • 239 Views
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