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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Horrible web site

I'm trying to move my service to new home, but links on web site haven't  worked for few days in trying to find correct phone number.  Nothing on the web site indicates the days and times their so called customer service is open.  I did manage to fin...

Pekingt by Mentor
  • 625 Views
  • 6 replies
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Resolved! Can't link accounts

Hello, I signed up to Broadband a few weeks ago, and it was activated yesterday. All is working fine with this, but since signing up, my account is not showing any information. I can log into the account, but there is no information about my Broadban...

Resolved! Now TV from BT Package

My contract with BT (broadband/TV) including my Now TV, is ending shortly. Although I'll stay with BT for their broadband, I'll be cancelling the TV. So my query is, can I just alter my payment process to Now direct, or do I have to cancel it via BT ...

Renewal Notice - Pulling a Fast One?

Hi, I received the message below regarding renewal of my broadband and anytime calls package. This stated "Keep what you have. From 31/08/2023 you will pay £25.50 a month. (No contract, keeps rolling unless cancelled, cancel anytime)." When I called ...

Tonymccl by Mentor
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  • 12 replies
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Broadband not switched as planned

My broadband was supposed to be switched from plusnet to Now yesterday. It did not.The appointment said I needed to be home 8am to 1pm, so I stayed home.Nobody came.Openreach text me today "Hi, It's Openreach contacting you on behalf of "SKY UK LIMIT...