Account and Billing - Broadband - Page 14

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Hi.how to get call service

How do I get call service

Closing my Sky Broadband

I have just changed from Sky to NOW and want too know do I need to contact my old supplier, SKY or will NOW contact them

Resolved! Sudden Increased Bill

My Bank advises my monthly debit card payment has increased from £25.50 to £45.50 and the Now TV account says its for FULL FIBRE BROADBAND which I have NEVER ordered. Whats more we dont have FFB in our area. Have sent a private message awaiting respo...

Where can I view all the T/Cs for a Broadband & new phone line monthly contract before I signup ?

It is not clear how much the total charge will be for activation and the installation of a new phone line.Can i cancel the contract after 8 months and then reinsate it after 4 months without any additional payments?

Over charging after price increase

Please review my payment history and the price increase we agreed in July 2023. Then refund the overpayment from August 2023 to November 2023.I expect this simple correction can be resolved in the near future. Thank you, Kim

Resolved! BB speed below minimum guarantee

My minimum guarantee is 50 Mbps when I run line check it reports 32 Mbps and declares this as GOOD!It should be reported as BAD and automatic remedial action taken.Now BB is a poor service with poor customer support.No telephone number is given to re...

Complaint and Contact issues

I have multiple issues, please advise. 1. I raised a complaint about unexpected payments several weeks ago but haven't had a response. 2. I keep receiving emails about a case saying I haven't responded to a message, but I've not received any messag...

cancelling

why the hell can't you see the word cancel here, I've tried everything, it says go to member ship, select and then cancel, where the hell does it say that !!

Broadband

I have missed one payment of 23 quid which I’ve just paid why is next bill 45 quid

Order cancelled by staff member no correspondence

Hello.I was emailed to confirm my address as they noticed a discrepancy and if the address was incorrect they would have to reschedule my broadband activation. I confirmed the address was correct, but when logging on noticed that my broadband has bee...

Community

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi.how to get call service

Closing my Sky Broadband

Resolved! Sudden Increased Bill

Where can I view all the T/Cs for a Broadband & new phone line monthly contract before I signup ?

Over charging after price increase

Resolved! BB speed below minimum guarantee

Complaint and Contact issues

cancelling

Broadband

Order cancelled by staff member no correspondence

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members