cancel
Showing results for 
Search instead for 
Did you mean: 

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8855 Views
  • 0 replies
  • 0 thanks

Resolved! Guaranteed minimum speed

I have been with Now Broadband for the last 4 years and currently on monthly rolling 36Mps fab fibre.  My current guaranteed minimum speed is 27.4Mbps but in reality i am getting about 30.I have recently been hit with big price rise so I contacted th...

gizz by Scholar
  • 1118 Views
  • 10 replies
  • 1 thanks

Resolved! Moving from Now Fab Fibre to Vodafone Fibre1

I am considering moving my broadband and landline from Now Fab Fibre to Vodafone Fibre 1.  I am really worried though if i might lose my landline number, and if they will move my phone line to digital in the process.  My elderly parents use the phone...

gizz by Scholar
  • 491 Views
  • 3 replies
  • 2 thanks

Not getting what I'm paying for.

I'm paying for speeds above 40mbs, but I'm lucky if it reaches above 10mbs. I've followed the advice given in their articles, but it's made no difference. I need to get in touch with them to get this issue sorted out, but I can't seem to find any way...

ChoJ by Advocate
  • 517 Views
  • 5 replies
  • 3 thanks

How do I find my account number?

The fact that the only way you can contact NOWTV is to phone them in this day and age is rediculous.No email address.No live chat.Not great for people with hearing issues. They are not exactly a tech company are they! It's like NOWTV is still living ...