Account and Billing - Broadband - Page 104

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Another provider has cut me off

Hello. I've been with NOW broadband for a while, I switched from another provider because my internet was unstable and slow. Now broadband have been great however my brother has moved in and the internet became slow, he moved his provider (who I was...

Wrong number

I have an issue with the incorrect telephone number transferred yesterday and need to get contact details as it’s for a vulnerable person on their own.

Phone number not ported

My phone line and broadband switched over to NowTv today but my old phone number hasn't been ported. What's the best way to get the number ported over? Thanks in advanceLen

landline charges

Hi i ma thinking about getting a now tv braodband, any time calls package. Will i still have to pay BT landline charges.

Caller Display

Hi, I've just switched to NOW broadband and calls.Can anyone please tell me how long it takes for caller display to become active as it's not working at this time. Thanks.

Login still not working after 3 weeks

Not been able to login for three weeks resetting password does not work. as I can’t login I can’t even cancel my passes!!! so I’m still being charged.... I’ve had to setup this temporary account just to post this!

Broadband still not activated

I'm interested to see whether anyone else has had these issues. Broadband was due to be activated on Friday 11th May. It didn't happen and so I called the helpdesk on Saturday morning. Having run some tests they advised that there was a problem with ...

Misleading renewal info - no Now Broadband customer service reps to call, chat or email

Hi. My NOW TV broadband contract is due to end on 03/05/20. I received an email saying the price was coming down from £43.99 a month to £35 a month on a rolling contract for Super Fibre. More info on that price drop: https://help.nowtv.com/gb/article...

Payment

How do i change payment date

Resolved! How do I know when my broadband goes live?

My live broadband date is today. In the orders and appointments section of the website it states not to plug your kit in until your broadband goes live. How do you know when it goes live if you haven't plugged it in? Will I get an email telling me ...

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Another provider has cut me off

Wrong number

Phone number not ported

landline charges

Caller Display

Login still not working after 3 weeks

Broadband still not activated

Misleading renewal info - no Now Broadband customer service reps to call, chat or email

Payment

Resolved! How do I know when my broadband goes live?

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members