cancel
Showing results for 
Search instead for 
Did you mean: 

Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 8855 Views
  • 0 replies
  • 0 thanks

billing mess

Hi there I signed up with NOW and my service went live in September 2023. I have been paying NOW since then. My old provider -BT/EE- continued to charge after the NOW takeover date. However they never informed me of  continued/further charges until t...

Resolved! liars

doubled my cost.. asked to cancel... told its cancelled... get home to find its renewed at double the cost... someone must be on commission and fiddling please sort out

jim1 by Advocate
  • 528 Views
  • 5 replies
  • 0 thanks

My broadband payment

Hi, my bank details have changed and I can’t find how to give new bank details for my broadband payment it only seems to give me the option to change the bank details for my tv package.  

Ann3 by Newbie
  • 171 Views
  • 1 replies
  • 1 thanks

Installation Date over 2 months ago

I purchased a contract with NOW Broadband on 17th October. I had an installation date of 1st November. 2 engineers have ended my home and done half a job but the wires outside are not connected.i keep receiving texts and emails relating to the next u...

JamieT by Advocate
  • 374 Views
  • 5 replies
  • 0 thanks

Resolved! scam phone call

Now broadband was installed 2 days ago I reported an issue with wifi last night, this morning i received a scam call on the landline asking me to log in to my bank account and put in my personal bank details after screen sharing I asked for an email ...

Sa22 by Advocate
  • 730 Views
  • 2 replies
  • 2 thanks

price increase

My broadband cost has increased by £15 a month with no prior notice.  I understand from offcom's website I should have had at least one month notice, anyone got a phone number to complain about this ?

putting my card on the account

this ###### ###### system never lets me upload my card onto my account for the broadband. was automatically removed for some reason and now my wifi payment hasnt gone through, and the system wont let me upload my card details. its ###### ######  can ...

will by Advocate
  • 258 Views
  • 3 replies
  • 1 thanks