Wrong address on 'Broadband to go live'

[Anonymous User]

On the order and appointments section of my account, under the "broadband and phone go live" tab it lists the delievery address, and not the address I live at. In my account it states that my actual address and billing address to be where I am now, but not when referring to my order. Is this normal or is there something that needs to be changed?

[schnapps]

Hi @Anonymous User

Sounds to me something gone wrong during the broadband order process. 

Under Orders & Appointments the broadband and telephone address should be the actual address that you have ordered.

Give the NowTV broadband team a call to make sure that they have your correct details on their system. 

You will find the telephone number under Orders & Appointments. 

[Tom22]

5 years later, same issue

[Tom22]

customer service claims I have nothing to worry about, despite my installation address being the overall building, and not my flat (my flat number being in the address that I inputted!)