Wires broken loss of broadband & phone.

[60RoseAve]

Due to a car knocking down the telegraph post and breaking the wires I had no phone or broadband from 13th Jan.  to 28th Jan, will I be compensated for this.

[gavs82008 · Accepted solution]

@60RoseAve 

Have a nosy at this link. 
https://help.nowtv.com/article/auto-compensation

[60RoseAve]

Many thanks Gav.

[60RoseAve]

How do I apply & give dates etc. for this.

[gavs82008]

@60RoseAve 

No idea bud as I am with BT for broadband, my suggestion to give the broadband team a call to see what the script it. Link in number below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[60RoseAve]

Thanks again Gav.

[RoyB]

@60RoseAve 

The compensation clock starts when you make Now Broadband aware of the outage.

If you haven’t done this, things may be problematic, though you could ask Now Broadband to talk to Openreach and find out when they were first aware of the incident, and how long the outage lasted.